IBM® ServicePac® for Support Line for VMware on System x® or BladeCenter® provides remote telephone technical software support via the Support Line service for users running a VMware environment on their IBM System x servers, conveniently packaged within a ServicePac.

Service type: Remote Telephone Software Support
Coverage: 24 x 7 Severity 1 cover
Machine type: System x
Duration: 1 year

Support Line for VMware on System x or BladeCenter plus Blades is an integrated, remote support solution for VMware environments running on IBM System x or Blade servers. With this service, you get remote telephone-based assistance with the following types of questions:

Usage and installation
Product compatibility and interoperability
Interpretation of product documentation
Diagnosis information review to aid problem determination/isolation
Configuration samples
IBM and non-IBM database searches
Defect support
Electronic support (where available for problem submission)

In addition, 24x7 severity 1 coverage is provided.