HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a maximum of 6 hours from the initial service request.

- Remote problem diagnosis and support;
- Onsite hardware support;
- 6-hour call-to-repair time commitment;
- Parts and materials included.

- HP is committed to repairing your hardware within a maximum of 6 hours. This may result in;
- Improved system uptime. Predictable repair times. More effective IT resource planning. Consistent level of hardware support across your multi-technology systems;
- Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing;
- Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews Maximize return on IT assets through performance and availability analysis;
- Simplified operations from fully utilizing management software Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.