ServicePac® provide remote technical software support for clients on Windows® or Linux® operating systems. Support is combined within a single part number for ease of sale with IBM® System x® servers.

This IBM ServicePac offering provides access to Microsoft® Windows and Linux (Red Hat and Novell SUSE versions) software support skills in a convenient format, allowing customers to benefit from IBM's experience in supporting Microsoft or Linux environments. It allows customers to realize their return on investment that much sooner through the knowledge that they have IBM Support Line ready to meet their needs.