For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM
support centre) on all the products specified within the WIN LIN OS product group which can be found at the following web
link; http://www-03.ibm.com/services/sl/products/java2.html .
In providing this service IBM will use commercially reasonable efforts to respond by telephone to your service request(s)
within two (2) hours (during Prime Shift) and provide remote assistance for: basic, short duration installation, usage, and
configuration questions, and questions regarding IBM Supported Product publications.