- Remote problem diagnosis and support;
- Onsite hardware support;
- Materials included;
- Service-level options with different coverage windows and response times;
- Work to completion;
- Escalation management;
- Access to electronic support information and services;
- Electronic remote monitoring and support, standard configuration (for eligible products only).

- Remote problem diagnosis and support;
- Onsite hardware support;
- Materials;
- Coverage window;
- Onsite response time for hardware support;
- Work to completion;
- Escalation management;
- Access to electronic support information and services;
- Electronic remote monitoring and support, standard configuration.